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  • Went here for brunch for the first time on 7/26. There were 6 of us. When we arrived at 10am, there was only one other table seated. We all ordered - my husband and I both ordered the breakfast burrito without bacon as we are both vegetarian. Time passed and everyone received their food except us. Our friends wanted to wait, but after about 10 mins we insisted they eat, as their food was getting cold. Another table seated 10 mins after we arrived also ordered two burritos, and received their food while we were still waiting. We asked the server multiple times and were told they were on the way. We think maybe they got ours by mistake. 50 minutes later (after the other table had eaten and left a while ago) our meal was finally delivered. At that point, everyone else at the table had finished their meals. My husband and I are both vegetarians - he took a bite and got a mouthful of bacon. We sent them back and then had to wait another 15 minutes for our meal and ended up getting them to go. All in all, we waited for a total of 65 minutes for 2 burritos with eggs and potatoes. We were really hungry at that point, but neither of us liked the burritos, finding them bland. At no time were we offered any compensation for the error and only received one rushed apology - the server said the kitchen was really busy (but as we were the second table there after a 2-top, our order should have gone in before the rush). As a former server, I was appalled at the lack of customer service and empathy when, not only did we wait a ridiculous amount of time for a simple dish, but the dish was not made correctly and violated our diet. Thank goodness it was not something more serious like a food allergy. I understand that things happen and would have given them 2 stars (they have great coffee) but no one working there seemed to really care. Needless to say, we will not be returning to 32 Shea.
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