Second time in 2011 to stay at this hotel for a conference. Half the time the service is great and half it is disappointing. This trip I found a rodent-chewed package of mayo on the buffet - the kitchen staff was shocked and apologized repeatedly. Dining staff were all very polite and helpful. The housekeeping staff is a real disappointment - our conference rooms were not maintained well, the rooms were not thoroughly cleaned 2 days went by and used ice bucket never cleaned or replaced. Closet doors left open, drawers open - just poor work. Saw one maid reading her Avon magazine in the morning - maybe more work and less shopping. It's an okay stay.