It couldn't have been an easier deal for me. I was in need of some new plates for an existing trophy. I realize it's not a big ticket item, but you couldn't tell by the way I was treated.
So I emailed an EPS file to them ahead of time. When I arrived, they had my email printed out, understood what I wanted, and assured me that it "was all good"
Not only were the two ladies in there friendly as you would ever want, but they have a nice selection in the showroom that gave me ideas for future needs.
I needed this trophy done in 2 business days and her response was, "oh geez, that's no problem". For some reason I thought that would be a quick turn for a trophy business. Apparently not them! They must have a majority of customers needing stuff within hours or something, because they were pleased to do my job in 48 hrs.
And I am pleased to give them my business.