Somehow the waiter didn't submit our order. As we watched people that came in 15 minutes after us getting their food, it was obvious something was wrong.
Stuff happens.
Had the waiter been honest and brought out something to nibble on, it would have been fine.
Instead, we got the standard "they" made a mistake and zero effort to deal with the screw up.
Might be a great place when things go well.
Certainly don't know how to respond when things go south.