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  • My most recent experience at this location was awful. The service was lousy and unfriendly. My friend and I ordered the same exact thing minute apart. We were told they had no sourdough bread, so we both subbed for honey wheat. My sandwich came quickly, and was delicious, but SMALL. After 10 minutes, we still didn't have my friend's sandwich (same exact one). Another 10 minutes passed and no one really looked like they were doing anything. When we finally get their attention, what do you know? They lost the "ticket" so they forgot about making the sandwich. Only a few minutes after that the sandwich came out (with sourdough bread), with no reference to the fact that it took almost 25 minutes longer to make that one. We noticed a young girl behind the counter handling the bread without gloves. It was the same girl who works the register, so I can't imagine it's hygienic to handle money and then handle ANYTHING without gloves. When I went up to ask for the manager the girl simply asked, "do you want a cookie or something, or do you want me to comp your meal?" But still no apology, and didn't even ask for feedback. They wound up refunding both of our meals, but the young employees should probably receive training on how to be more attentive and customer service oriented.
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