My story begins with my very distraught daughter, away at college in Wisconsin, and in the home stretch of FINALS, when her MacBook Air decides to take a crap! I advised her to take it to a local repair shop where they gave her an estimate that was WAY out of her budget (not to mention almost as much as a brand new computer). I called Experimac South Charlotte for an estimate. They were optimistic that they could service the device for less than our original quote and we decided to ship it to them instead. I cannot even express how delighted she was to find out that not only could they repair it, they did it for less than half of the previous quote (including shipping), they did it in a day, and it was shipped back out to her the next! I wouldn't hesitate for a minute to ship any Mac product to their store for repairs or service! Fantastic service and extremely satisfied customer!! Thank You ESC you saved this Mom!