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  • On 06/26/14 at 7:00am, I authorized Ted Weins to replace the transmission on my 1996 Gold Saturn. I was given an estimated completion of a couple of days for repairs. I called to check the status on 06/28/14, as I had heard nothing from the shop. I was told that the part had just come in that day, and that it should be completed by 06/30/14. On 06/30/14 I contacted the shop to find out what time the car would be ready, and was told it would be completed the next day on 7/1/14 by 5:00pm. I informed them I would be by the shop on 7/2/14 to pick up the car, as I had appointments all day on 7/1/14. I arrived at the shop at about 3:30pm on 07/2/14, and was told that again, the car was not ready. I was told there was a leak in one of the seals on the transmission, and to return at 5:00pm so that they could repair it. Upon returning to the shop at 5:00pm, I was informed that the transmission was still leaking and more seals needed replacement, and the vehicle would not be ready until the next day. I asked to speak to the Manager "TJ", and was informed he would be back at 5:30 so I could speak with him about the repeated delays. After waiting for 30 minutes to speak to TJ, I was informed that he was gone for the day and was not going to be back until the following morning. I received a call this morning that again, the car will not be done, because apparently now they are having difficulty acquiring the seals they would be replacing. When I asked for the manager, I was told he was on vacation. No guess from them on when the car will be fixed. An absolute nightmare. Don't ever take your vehicle to this shop, unless you just want one heck of a snowball on your hands.
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