Beautiful salon. Everyone here is very nice and the clientele is high end. This is hidden in the corner, but a beautiful hidden gem!
The second time I came here to get sns on my hands and another gel pedicure, I was gravely disappointed. Within maybe a day my big toe had 80% of the polish missing. I went back and they were obliged to fix it. I never had an issue the first time. I hold a very busy schedule and did not enjoy driving 30 minutes out of the way after already spending around 3 hours here a few days ago. I won't be returning.
As I left I was debating about tipping the stylist who fixed my one big toe. However, the owner said simply when I left said "no charge, just take care of her". I replied with technically it is your salon. As the owner the accountability should be held on you. Normally I pick my battles when it comes to something this small when we look at the larger scale of things.
However, I felt like a bother to them and not a customer. As a previous manager and an individual with sales experience, it's not what you necessarily say, but how you make people feel. He was not apologetic when I expressed what happened, nor did he ask if I was satisfied when I left.
All I may say is I departed with a bad taste in my mouth.