Two weeks ago I submitted an online form and was called back within hours regarding booking an event for my daughter's 13th birthday. The website clearly states groups start at 25 people and during my phone conversation it was no problem that I wanted a party of 25-30 guests.
Today I attempted to call and book the party and was unable to directy speak to Joe Shannon the person who manages group events, but I was told by the staff "he" said I need to "either book a birthday package of 15 or less, a group event of 50 or more or find somewhere else to book".
One could say I am less than pleased that I have to now tell my daughter who has already set her heart on having her first teenage birthday at Big Surf that it isn't going to happen. The website should be modified if they are unwilling to do parties between 16-49 people so that other patrons aren't mislead and don't waste their time attempting to book or plan a party.