As an update to my last review, though I have not been back, I did want to acknowledge Steve - the owner - who reached out to me and apologized for my experience and said that he has identified the team member that I complained about in my last review (and others have complained too) and he will be working with him to ensure a nicer customer service experience.
Again, I have not been back (I live in L.A.) but I did appreciate the note from Steve, which shows that he is an active and caring business owner and he also included a credit so should I come back, I can have a complimentary coffee, which was extremely kind and generous.