I want to really like you but.. Sunset was the first casino I encountered while visiting fam for my 21st bday. I really dug how it was laid out and seemed more friendly for the folks who aren't highrollers. As a casino and hotel it is quite nice and pretty much a one stop shop for your entertainment needs. I have been to their buffet which was good, their Italian restaurant which I love! the movie theater and the bowling alley. My family members have stayed at the hotel and have enjoyed it. My big gripe which I can't let go because every so often I have run ins with them is the security. They need to restaff ASAP,because the gestapo guards are a thorn in the side of anyone who has the misfortune to cross paths with them.
Such as run in #1 I have asthma one night after a good game of bowling with a friend I start to really have trouble breathing after walking through a portion of the casino, I go upstairs to the parking garage to get some fresh air to calm down i'm sitting literally a foot away from my truck and deputy doofus rolls up on his bike shouts you can't be here to which i reply i can't breathe having an asthma attack. He counters with while I don't care you have to move or else.. rolls away on his mountain bike cruiser while saying you better not be here when i get back. I don't know why there is a reason for such crappy behavior on his part I wasn't doing anything wrong not even smoking. I'm a pretty wide bodied fella so if he wanted to remove me goodluck picking up my dead weight.
Run in #2 Me and a buddy just finished some cosmic bowling and we wanted to hit the air hockey table to end the night. Upon putting are money in we received no puck so we kindly asked the kid working the counter for help. He wasn't much of a problem solver and asked,"what do you want me to do"? I told him either get the puck or give us our money back he said he couldn't give us a refund so .. went with option A. The puck was stuck by something preventing it from dropping, i told him grab a screwdriver to open the area where it was stuck. He comes back 5 mins later and hands me the screwdriver and told me he didn't know how and to get it out myself. I was kinda fedup with his nonsense but I wasn't going to let 2 screws and a moron ruin my air hockey time so undid the screws cleared the obstruction game on! Shortly after we began the grouchy old bowling security guard comes up to us and says are you guys vandalizing our equipment? To which i pointed to pizza face who was slinking away and said no we had to do maintenance because he doesn't know how to use a screwdriver.
The way in which each security guard approaches a guest is not professional at all. I understand being a little gruff if you are dealing with a drunk or someone ruining the good times of everyone else. However to be condescended to by a paying guest is not to be tolerated. I have only been pestered at this place so time for regime change or better training. With the strip losing it's draw more and more you would think the off the strip places would up their game to heard new customers in.