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  • I usually enjoy going to Texas Roadhouse and I've been to several in different cities but this one had the worst service of any I've ever visited. We were in Tempe for a little mini vacation this last weekend and before we headed home we stopped in at this location figuring it was a safe and good bet. We were seated by a hostess who offered us appetizers but then wasn't interested in answering any questions. She seemed to be in a rush to go back to hanging out by the front door and told us our server would be with us shortly. We were left with cool rolls that had clearly been sitting for a while. 20 minutes later no one had stopped by our table and we felt we had waited long enough so we complained to a different hostess who was manning the hostess station. Apparently our first hostess had sat us at a table that wasn't being served at the time but she indicated that they'd be happy to seat us correctly at that point. Since we had to get on the road and we had seen the staff goofing off and not really having an interest in paying much attention to customers while we were waiting we declined and asked to make a complaint to the manager. We were told that the manager wasn't available and all we could do was walk out and stop at a random drive through to grab a quick burger as we headed out of town. All things considered we won't be stopping by at this Texas Roadhouse if we're ever in town again. It was a really disappointment and I would strongly recommend against stopping by this place. They had extremely poor service and really don't live up to the Texas Roadhouse name.
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