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  • I wish I could have gave the restaurant no stars. This establishment manager push me out of the door once I asked for a refund for food they never made. We placed an order online for the Epicenter location. The order was placed at 7:37pm and the order was suppose to be done at 7:57. I arrived at 8:00pm. To my surprise, once I walked in, one the worker there yells out "We're closed". I was confused and had to recheck my receipt to make sure the location was right. And to make sure the payment went though. The manager explained to me that he ran out of chicken and never made the order. And that I arrived after they closed. I told the manager that the website said they closed at 9:00pm. The manager told me that the website was wrong (since the incident they have now changed the hours). I then asked to speak to a manager to receive a refund. The manager told me to get my refund from the app. I told him over and over again that I didn't place my order on an app. I placed my order on Moe's website. By this time it's 8:10pm, I'm now in an augment with another employee who had a lot to say. The guy sweeping the floor called me a b@-/& several times. The manager is asking me to leave. I'm okay with leaving with a refund or information on how to get a refund. Which I received neither! The manager calls Epicenter security and the lady arrives and asked me to walk outside. I inform her that I just want either a refund or a corporation phone number or phone franchise number. The manager then pushes me several times of of the door into the Epicenter security. This is a man pushing a woman. A manager pushing a paying customer. I've worked in restaurants all of my life, as hostess, bartender, assistant manager and this could have NEVER happened. The staff showed no remorse, no apology or sympathy that I had hungry kids at home. I've never step feet back in Moe's again!
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