On the Sunday after Thanksgiving, I found a bolt in my tire before I started my long trip on I-80. I brought my car in, and they were able to patch the tire within a couple of hours for FREE. I was extremely happy with the service I received and the turnaround. If they had told me that I needed a new tire (or two - you can't necessarily just replace one), I totally would have done so. But, they didn't sell me something that wasn't needed!