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| - There's a sign inside of Al's that reads, "The Best Sandwiches in America." That title must have been self proclaimed. The BEST sandwiches in America? Hardly!
I work in North Scottsdale and know that the area is saturated with restaurants, particularly sandwich shops. I have my pick of the litter, so to speak, but on this day I dropped in on Al's, which I'd heard was new to the area. Someone in my office had tried the place so I figured I'd give it a go. The restaurant itself is nice, afterall, it's North Scottsdale and everything there is just a little bit nicer than everywhere else. I have no qualms with the decor. It's the food and the service I take issue with.
Now, I used to work in the food industry, albeit, fast food, but food nonetheless. I know what it's like to serve people since I was a cashier. A cashier should reflect the face of the business, and a positive one at that, if they hope to make any money. The cashier who greeted me at Al's was anything but friendly. She was cordial but bordering on being annoyed, either at me directly or over the fact that she had to work that day. Regardless of her reason, she made me feel like I was a burden to her, instead of feeling welcome.
I'd taken a quick look at the menu, which was pretty basic. There were french fries in various states of being drowned in either bleu cheese or nacho sauce. No thanks, I passed on those. There were hot dogs, sausage and beef sandwiches, their signature dish. I, however, decided to take a healthier route and went with the char-grilled, grilled onion chicken sandwich for around six bucks. Everything is a la carte there, as there are no "value meals." Fine. I paid my $6 and got a glass of water. I sat down and waited for my order to come up....and I waited, and waited. Finally, after 15 minutes, (which to me, seems like a long time for one chicken sandwich) it came up. This better be a darned good chicken sandwich, I thought to myself.
I unwrapped the foil wrapper and dug in. The roll was light and fluffy but that's where the good stuff ends. The onions were cut in such a way that they all fell out of the sandwich. Had they been able to stay on the sandwich they may have lended some flavor to it.The chicken itself was dry and tasteless. If it wasn't for the fact that it was drowned in ketchup and mustard (dripping down my arm) there would be no flavor at all. What really bothered me the most was the dry texture of the chicken coupled with the dryness of the roll. I had to take sips of water to keep my mouth from drying out.
Overall, my experience at Al's was not so good. The service was mediocre and the food was even worse. Even though I only tried one thing on the menu I am not tempted to go back to try anything else. I have to believe that if this sandwich was of bad quality then the rest of their food will be the same. I'm sorry to say, but there were no redeeming qualities about the sandwich shop that claims to have "The Best Sandwich In America."
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