So incredibly rude. My car was towed due to a water main break on my street and Mcgann & Chester had my car. What should have been a simple refund turned into a two week fiasco. I called originally about the process of a refund and was told I could come pick up the check. I showed up to get my money back and they said no one was there to sign the check. So I agreed to have it mailed to my house. I called 3 days later to inquire about the check and they had no record of anything from the week before. After being redirected to 3 separate people and hung up on twice, someone informed me that the check was literally mailed to the wrong state. Finally, I was able to talk to Tiffany who resolved the issue. Overall, a very frustrating and disappointing experience.