Worst experience ever. From the food to the poor handling of my issue.
I should've known that when I walked in on a usually busy Monday Night Football night, that the place was nearly empty, I should've turned around and went home. Instead, I picked up an order and headed for home.
My order was pretty simple, chicken fingers, wings, and a cheeseburger for the little guy. The hamburger was raw. RAW! I'm not going to feed that to my child. My husband's O rings were nasty. The thin inedible part of the onion was battered and fried. Gross. Buffalo sauce tasted like they used Golden Wing sauce for the chicken fingers.
The management is worse. Lavar, the manager, asked me to drive all the way from my home in Gilbert to the store so they could see the food and then maybe "fix it." No way. Why should I have to get back into my car and drive all the way back to your restaurant when you made the mistake? The answer was "that's just company protocol." Well, perhaps it's time to reconsider your "protocols."
As a compromise they asked me to send them pictures via email to determine whether a refund was due. I sent the pictures and an email depicting the details of the order. I have been offered a partial refund with my order, which is mostly fair.
But what about my evening that was ruined? Or the extra money I had to spend to go out to get fast food to feed my children because they couldn't eat what Zipp's prepared?
They could've saved this customer with better quality control and customer service.