Had a really bad experience with calling in my order here. The person on the phone was rude because of his condescending comments. Comments that weren't necessary to express. When I called back to create an additional note to the order he made a mistake, didn't own up to it, and blamed it on a different representative. It was the same representative because his voice and comments were recognizable. I understand that he could've had a bad day, or the job itself is just not fulfilling his happiness which shows through his tone of voice, but as GENERAL MANAGER of the store I would expect his customer service to be the best and to give a great example to his employees around him.
KENNY, if you're reading this comment I know you can do better in your services for taking orders over the phone. The coupon/discount you offered and added to my order is a great start. Please strive for offering a better customer experience for the betterment of your work ethic and to show your employees the right way to take orders over the phone. If you disregard this comment then this position is not for you.