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  • This place is running a rather suspicious operation. They have a Groupon for $50 which is supposed to include shampooing of the floor carpeting. However, if there are salt stains, then the surcharge is $80 (all vehicles will have salt stains either during or after winter, and this is why someone would naturally purchase a package that includes shampooing)! They will not honour the service purchased through Groupon UNLESS you're willing to pay the extra $80. My experience was as follows: 1. Show up at appointment time 2. Staff arrives at the shop 3. Fill out an intake form, where I must write the Groupon voucher # 4. One of them looks at my car and tells me that my package isn't sufficient so I should call Groupon for a refund 5. After I ask how much extra it would cost for them to do the work (since I wasted my time going there after all) they mentioned $80 6. I ask if I can call Groupon to make sure it's refundable before leaving. However, they tell me I cannot stay in the shop because they have other things to do 7. They hurriedly leave the shop and lock everything up, literally 15 minutes into my appointment time 8. I call Groupon for the refund, only to find out they used the information on the form I filled out earlier to redeem the coupon without having offered any service! The whole thing happened so quickly and fluidly that it truly appeared as though the staff never had any intention of detailing the vehicle. Everything seemed to go like clockwork in terms of denying service but not before stealing the fee paid for the Groupon! Fortunately, after explaining the whole thing to Groupon customer service, I did get a refund, but that was at Groupon's expense and meanwhile I wasted time and gas going all the way to their shop for nothing.
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