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  • I purchased a used Volvo from Valentine as it was low mileage & in very good shape. The sales staff was excellent & until this incident the service department was great. Late Nov. 2016 I had returned from a weekend away and had a "Check Engine" malfunction indicator light illuminate on the dash at the start of our trip. I immediately checked the owner's manual which basically says get it checked ASAP or you may damage your engine. When I phone the service department early Monday morning and am told that the vehicle can be serviced 23 days later this is cause for concern, even though I make it very clear what the owner's manual states. When I make contact again and am told to leave the vehicle at the shop for 2 or 3 days I am stymied. When I offer to drop the vehicle and leave it at the shop for a diagnostic check I am again rebuffed and told that they don't do "drop-in" service. I'm thinking that if they're going to have my vehicle for several days then possibly a loaner vehicle would work, but am declined on this request as well. After having the vehicle checked at an independent shop I emailed Volvo Canada, the owner of Valentine + the head of service. Volvo Canada never responded while the dealership was very apologetic - too late, damage done. I've never been back. It's a shame as my XC60 is a great vehicle & I'd buy another if there was another dealership in or near Calgary.
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