| rev:text
| - absolutely the worst service!
The first time I had to bring my car in was right after I bought it for a protection, it was raining the day of my appointment, I called the service person I was dealing with and confirmed my appointment, when I arrived I was told they couldn't perform the service because it was raining - something they should have told me when I called!!!
Second visit, there was something wrong with my backup camera, I dropped my car off at 7:15AM, I live 20 miles from the service center. I asked for my car to be at least looked at by noon, at 2:00 I started calling and kept getting my service person's voicemail with no return call. I tried to speak with two other service reps but they had no record of my car being there. Finally at 4:30 I spoke with the service manager who told me the part needed to be ordered and it would take a week to arrive, I wasn't able to pick up my car until noon the next day. So they had my car for over 24 hours.
I called two weeks after I was told the camera would be in, my service rep told me "oh the camera came in yesterday" really? you don't say, I have no way of knowing if she was lying or not but good thing I called otherwise I expect I never would have gotten a call.
Going back for the camera installation
I dropped my car off at 7:15AM, asked to have my car back around lunch time so that I didn't have to deal with rush hour traffic after work since I'm so far away. I called around noon, car still hadn't been looked at. Finally got a call back around 2:30 telling me the mount was broken - shouldn't this have been seen the first time I brought it in for the camera??? Another part needed to be ordered but it would be in first thing in the morning and my car would be done by noon.
I get a call at noon saying that it wasn't quite ready yet but should be in a half hour. I've learned not to believe anything my rep says anymore so I give her an hour and a half before I call her back. Once again its not ready, she asks the guy working on it and he says 4:00! I asked to speak with the service manager, I'm trying to keep it together but he doesn't understand my frustration of not having the full details and missing appointments because of their lack of internal communication. Taking up too much of my time than is necessary is extremely frustrating, making me miss appointments because I'm waiting for a call telling me my car is ready for pick up is very disrespectful.
Had I known the service was so bad, I would have purchased a different brand car.
If you have the option of going to another service center, do it.
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