Awful customer service. I came up to the counter with a pair of shoes to exchange and both girls were lacing shoes, looked very annoyed that was bothering them and after an awkward silence one finally said "hi" without eye contact and an attitude. One of the girls was very vocal and made it obvious that they didn't have the pair of shoes I was looking for. However she approached this with "nope. No. No we don't have those" and walking away. The whole experience has made me want to never return to this store which is unfortunate because I love it normally.