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  • Garbage. Horrible experience that will frustrate you. 1) Absurd customer service. Unfriendly, terse, and apathetic employees. I've rented twice now (inadvertently, since they operate under multiple business names - Transcanada, EZ car rental, Economy Rent a car, Nu Car rental,..) and the staff are quite difficult to work with. 2) Questionable cars. I got a 2013 Ford Focus that had brakes that made constant loud squealing/grinding sounds. The horn also didn't work. I called the office and they told me to come back the next day at 9:30am to swap the car.. and when I did go the next day they told me they had no cars available to swap. WTF? (see point 1 also) 3) Hidden costs. I reserved the car off Expedia at a stated rate of $28/day. This rental company tacks on a hidden mandatory insurance fee, that with all other fees and taxes brought the actual rental cost to $66/day. WTF? Stay away. The Airport Rd. location is inconvenient also as you need to take a train then a shuttle to get there. Stay away and stay happy.
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