My husband and I probably eat here on average once a week, sometimes more. And it's normally always takeout and only once has some part of the order gotten messed up by a side being left out.
One morning we did an online order for breakfast, went to go pick up, and they apparently didn't get our order. They went ahead and took it, pushed it quickly through the kitchen, and we got a follow-up email from the manager offering us a free meal. We never complained or asked for it, so it was kind of like a surprise Christmas present.
Our go-to eats: Signature salad, 440 sandwich, club sandwich, and the fruit bowl. Their breakfast wraps are great, too. We did have a friend order the curry sandwich or wrap one time and was not impressed.