I have ordered from this location a few times since it's the closest to my office. I did a large lunch order a few weeks ago and when I called to see why it hadn't arrived was told that they had someone call in and were behind on deliveries. I had to come pick the food up which still took another 10 minutes to be completed. When I told them I needed to change the tip I had done online I got major attitude from them. There have been a couple of other times that orders were incorrect or late and yesterday I ordered a small pickup order for a meeting at my office. Two of the five orders were steak and egg sandwiches and neither had egg on them. When I called to complain I was told to order directly thru the manager next time and she would "take care of the order" ok, so does that mean it's free or that she will double check it for me? I'm not sure that there will be another order from this location.
As a side note, the location at 7th Street and Bell ALWAYS gets my order correct.