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  • My wife and I are now looking to trade in her grand caravan on a new Durango. Glenn at LHM Surprise asked us to give him a shot, so I came back. I was greeted by Ben. I remember seeing him before, which seems weird because of the high turnover some dealerships have. Anyway, I first mentioned to Ben that I had a terrible experience there when buying my truck. Mainly because of the advertised prices and the dealership's inability to answer why they couldn't do that advertised price. Ben told me right away that it was because the price online reflected all incentives. No one on the floor was able to answer that my last time there. This shows me that Glenn really did work with his sales people since the last time I was there. Ben was knowledgable about the Durango. Something I can't say for sales person at another LHM dealer I visited. He knew all the features and showed me how to remove the panel covering the trailer hitch. This trip was to sit in a Durango and make sure we liked in, so we didn't buy that day. On the way out, Ben walked me by Glenn's office so I could meet him. Nice guy. He expressed gratitude for the review I left (even the 1 star review). The feedback is what helped him work with his staff to make them a better sales team. We'll definitely be stopping back by when it comes time to pull the trigger on the Durango. Thanks Glenn!
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