| rev:text
| - Yogurty:
Frozen Yogurt: melts very easily. Even with absolutely no lineup, the frozen yogurt still manages to have melted by the time I got to my seat. Even at the taste-testing area, the yogurt is softer than other frozen yogurt places. Yogurty's yoygurt just flops down forcing you to just slurp the watery yogurt down while Menchies' stay up into a spiral shape easily and you can still give it a few licks.
Service: Poor
No one at the service counter upon arrival and took several minutes after that for someone to come out. If it were my first time there, I think I would have left confused. In my first experience, the older asian man who really gave a different vibe than the Yogurty brand was although friendly (tried to strike short conversation about our the icecream... ), was well, I lack the word to describe.. . So this is what I observed and has since etched into my mind everytime I think of Yogurty's service: the yellow cleaning hand gloves. While people were at the yogurt pumping station, he put on the yellow cleaning hand gloves and mopped the floor. Before that, he was also very busy cleaning the trays. Then the customers were ready to pay at the cashier area, he then walked over with his yellow hand gloves, took them off at the cashier area and helped them. Then he went back into the back while another set of people came in with no server at the counter, and because he was busy cleaning the place up (which since he's the only one working, cleaning is a service, but I believe for a store that speaks "fun, youth and enthusiasm".. well the first impression of welcoming of the customers should take precedents. And I totally understand that things on the floor becomes a safety issue but because he was so busy being everyone in the store, he got pulled too tight actually welcome the customers and explain to them with enthusiasm the kind of store it is... which again is so important for this kind of brand.
So, again, the second experience back (we came back instead of another yogurt place 1, because we felt sorry for the asian man and thought he was the owner 2, because they have the taro and mango flavor), we entered the store with no one at the service counter. Went for the taste testing cups and only find the tray for it kind of dirty and only has 5 cups at most left inside. We helped ourselves to the cup and was about to start taste testing when someone finally appeared from the back who welcomed us with a QUESTIONS.. and because she's young looking and in everyday clothings, I thought at first that she's a customer. She tried to tell us the availability for test cups but failed to look in detail that there's almost none left that we just used 2, because we did't want to use up their cups. She headed to the back to do some stuff (which we really weren't so sure what was so important because I thought customers come first.. ) She came back out the second time around because she thought we were ready to pay, but when she realized she mistook our actions, she went back to the back and said she'll come out to help us when we're ready... So I suppose they have a camera that records the cash area because when I got to the cash area, she came back out again.
While we were eating, a family of 4 came in, by their expression also stunned to see no server at the cashier. They looked confused and it was probably their first time there. They wandered to the stations and managed to get the tub until I told them that they can actually taste test before committing to a flavor.. and many minutes after that, the young girl finally appeared from the back to see if she can help them.. and then quickly reverted back to the back and said she'll help them when they're ready... It really makes me wonder what is so important in the back that warrants the neglect of basic proper customer service.. BEING PRESENT and READY to help. It really is a shame that for a same/similar concept of Menchies who on any given night, will have floods of people and line ups at the cashier, this little place on a Saturday night was empty (It was empty when we arrived and only a family of four was there when we left). If it weren't for the high school behind this store, which probably makes most of their cut from them at 4pm and some at lunch hour.. if it weren't for that, and unless there's better management and customer service.. I don't think they will be here for long, especially given the availability and other better service yogurt place
My few cents for them:
- Have a Yogurty uniform
- Turn on the lights on the inside (often looks like it's closed from the outside because of how lighted the outside is)
- Maybe even open the door and stand at the door for free samples, gives you opportunity to tell them about how the stations work
- Don't go to the back so often, especially not when there are customers around.
- ENTHUSIASM for your product and service!
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