Ordered online with over 24 hours notice for my daughters birthday. Picked up my order (which was not what I ordered) at the pick up time requested. When I got to the store was greeted by a nice young girl who made sure I knew this was just her second day and that she was alone. When I told her what I ordered and she could not locate my order she proceeded to call her manager, that manager was just has helpful as the 2 day employee. Needless to say since I had prepaid for the cupcakes, I took whatever was on hand. No discount or reimbursement for the wrong order.