Starting to experience a little disappointment the last few visits to my local DD.
First let me say, DD hot coffee is always wonderful. I drink every last drop of each coffee I get there. The iced coffee is ok, but I prefer Starbucks iced coffee.
The donuts never really change, same texture, same taste. My favorite is the pumpkin munchkin! Yum!
Now that they have discontinued their punch card, DD has been pushing the app for a while. It's based on a point system, rather than a visit system. You get a free coffee for every 200 points (I think you earn 5 points for every dollar spent). Sounds like a good deal, right? Except the app only works about 20 percent of the time. It is so frustrating to load my card and then not be able to use it! Also disappointed that they are sometimes out of products in the middle of the afternoon (like bagels). Also one evening we were there and they only had a small selection of donuts left. They put them on the counter where all customers could breath/sneeze/cough all over them. Gross.
The service used to be friendly, but now none of the employees act like they want to be there. It's sad.
To the management-I'd visit a lot more if the app would just work right. It's so frustrating!!