My husband sent me flowers to my workplace. When I received them the lilies were broken. They looked like they were dying already so did the mini roses. The leaves were covered with dirt and bottom of the vase was all dirt. I called to explain that these flowers were not what I expected. The lady on the phone was rude. She asked me what was wrong with the flowers and before I could explain she cut me off and said she could bring me a new arrangement tomorrow. I suggested I could come in because I was close and se agreed. When I got there the lady's bad attitude continued. She said that's how the flowers were suppose to be... But she offered to replace them. When she came back out they looked so much better which validates that they are not suppose to look like they did before. She did not apologize and when I called her out on how rude she was being she said I don't know what to tell you. I fixed them. I said but you still haven't apologized. And she said well I didn't make them so... I said that doesn't matter. This is your business and its reputation. She said well thank you for bringing them in sorry you had to. She said all I can do is give you 10% off your next order i said well maybe if you weren't so rude we would be back but we are never ordering from here again. Good luck with your business and I walked out. COMPLETELY UNPROFESSIONAL to go along with their shitty flowers!