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  • I previously gave this hotel 4 stars. But, based on our experience last night I have to give them a severe downgrade. We had stayed at the Ruby Marie almost every time we travel to Madison. That's done now. Last night we had a room on the main floor and could hear everything that was going on outside. Birds, traffic, late night bar patrons. Worse though, was the noise inside the hotel. Lots of loud drunk guests slamming doors and congregating in the hallway after midnight. Recent changes at the hotel give you no one to call about this as well. There is no longer an after hours inn keeper and the hotel info directs you to call the bar downstairs if you need anything. Considering the bar likely helped to put our neighbors into their current state, I wasn't confident that they would be able to resolve the issue. Also, the bed and pillows were incredibly uncomfortable. All this ended with us packing up and heading back to Chicago at 1:45am after listening to the noise for a couple hours. When I called the next morning to complain all I got was "Sorry, we'll put a note down". Sad as this was one of our favorite spots.
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