Out of all my years visiting Vegas, Rio has always been a hotel of choice for their friendly dealers and front desk staff. This past experience I had with Rio was heartbroken. I am sad to say the Rio will no longer be my hotel of choice. I arrived and checked in around 6:30PM and housekeeping barely finished cleaning my room. One of the towels was not folded and hang correctly and so I got a little skeptic and started checking the room. I opened the mini bar and sure enough there were half emptied bottles and the bottles were not in placed. I asked my boyfriend to take a picture of the bar and I called front desk. I told the female representative about the situation and asked her to make a note of what's going on. I asked if someone needs to come up to the room to verify we did not touched anything and she said it was not necessary and she will make a note of it. I made sure when I checked out I was only supposed to pay for the amount that was agreed and sure enough she said that was all she's shown I needed to pay. When my billing statement came, I saw an additional transaction that tripled my other transaction. Of course the first thing I did was call Rio to see what was going on. I spoke with a female representative name Marie and she said she's shown I was only supposed to be charged the amount that I recognized. She provided me with another phone number to call but said they're not available until Monday to help me out. I don't know what's going on with management at the Rio. I have been a loyal customer for years and my family as well but this is not a very honest way to run a business, especially such a big business. Everyone, be careful.
UPDATE: Apparently the Rio charges my card because a different hotel guest shared the same last name. Come on Rio!