Oh my. I kind of want to cry. I had been with this office since the mid 90's and got to see both sides of the coin. Initially, when Marge was most active in the office, things were amazing. You'd be greeted by name and it seemed like they really cared and wanted to help. NOW ITS TOUGH TO GET A SMILE LET ALONE THE COVERAGES YOU ASKED FOR. Over the last few years, I have encountered 3 instances where their mistake cost me annual premiums. Simple things like the material my house was made from, to never giving me the proper discount for the house alarm I had installed. When the mistakes were exposed, shoulders were shrugged and I was told I was responsible since I received my declaration pages with the correct info on it. 10-4! I'm picking up what you're putting down..... I took my business elsewhere.