Never made it to see Dr. Mattern due to poor office staff. Spoke to one receptionist last week, who took my name and demographics, insurance details, and information associated with the last dental office in order to obtain films and prior records. Called Surprise office again today to confirm past records had been received and to schedule my appointment. After speaking to two different staff who had no idea what I was talking about and could not locate my records or my insurance information, I didn't feel comfortable going to an office that wasn't very organized and didn't follow through.