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| - I really wanted to share with you the positive experience I had while traveling for business from Chicago to Las Vegas, and believe that not enough people do this, and only share negative experiences. These comments pertain the highest level of courtesy, friendliness, AND willingness to go out of front desk staff. One particular person, named Sentry, that worked the overnight shift, was extremely compassionate, and went above and beyond what she had to do to help. I had a taxi driver that , unfortunately, uncharged me by over $20, when I fell asleep in his taxi on the way back to the hotel after dinner. I was relying on cash that I had budgeted, until my direct deposit hit my account the following day, and I was telling her how the taxi driver was not leaving until I paid the $6 I was short on a $53 fare, that should have been $25-30 for the distance I traveled according to Sentry. So, she pulled money out of her OWN pocket and handed it to me! I was astounded, at her selflessness!
Also, every single one of the staff members each time I approached the front desk for various reasons, stopped what they were doing immediately, greeted me instantly, and AGAIN, were extremely helpful! I've honestly never experienced such kindness in all of my business and personal travel with a hotel front desk staff.
Also, I really wish that I had gotten their names, but daytime front desk staff, a young man with blonde hair/blue eyes, and young lady also with blonde hair/darker eyes, were wonderful upon check out, and I shared my positivery experience with them, and they asked if I'd be willing to complete a survey, and of course, I accepted their request willingly. The young man went so far as to drive to my boss's office location in Henderson, where I'm training, to speak to my boss, about using Hampton Inn exclusively for future business travellers with our company, Ageless Men'sHealth, visiting Henderson. I was in a different area of the office when he arrived with another young lady, however my boss filled me in as to the young man's conversation with him. He politely handed my boss a Hampton Inn labeled folder that contained information about hotel emenities, as well as information about daily brunch. What a class act! That really impressed my boss, and he ALSO couldn't believe that the young man, and young lady went out of their way to do this!
Thank you again, to everyone'should pleasant smiles I encountered daily at Hampton Inn on Astaire Drive, in Henderson. Please don't hesitate to stay here, if you're looking for a restful time, and helpful staff.
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