I just left a 4 day conference at this resort and was disappointed with the lack of attention to detail. The resort is huge and the layout is confusing, which is fine, if they had sufficient signage detailing directions to each complex. I suspect there were 400 participants at this conference and it was almost humorous watching the chaos as we tried to find meeting areas within the resort . It would also be helpful if English was the primary language used by staff that was wandering about the complex.
If you like extremely abrasive towels, this is your place. I am a fairly macho guy and the towels were so rough that air drying after a shower was a viable option and if you have any sunburn ( Common in Arizona ) God help you. As the sandpaper like grit of towels will have you whimpering in pain. I certainly do not blame the staff, as they did there best, I blame the senior management. It is quite obvious that cutting corners is the policy. Ever hear of Downy? If you chose room service, beware of the pricing, I ordered a hamburger and a diet Pepsi and my bill was $25, shame on me for not asking the cost. Though it was a tasty burger and the woman who delivered it was ultra pleasant. For the money, you can do much better in the Phoenix area. I would avoid this place like the plague.