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  • What happened to Shimogamo? I had a good experience there 2 years ago. It was a 4 star sushi restaurant for me that time with good quality of food and service and that's why we went back there for our 3rd wedding anniversary. But our anniversary was totally ruined. Their service was terrible, just terrible. The only thing they did right was taking order of our drinks and brought them quick. After that things just went wrong in every way. It was like we were totally not served. For starter, we ordered beer and they only brought the bottle, no glass although other tables got glasses. That was fine. We tried to get a glass but the waiter never came back to us, even to take orders. We couldn't find the waiter for about 10 mins so we decided to order things we could order directly to the chef at the sushi bar we were seating. Then they forgot to bring 2 out of 8 dishes we ordered including our appetizer. My husband got his dish around 20 mins after ordering and I had to wait another 15 minutes for mine. My husband finished his drink but had to wait for 20 minutes to get another drink. We again waited for 20 mins for just for the bill, etc.. And every time we needed something, we had to wave them as they never come by us. "Waiting" is the word that explains our experience at Shimogamo this time. It seemed the chefs at the sushi bar and waiter/waitress were confused about orders all the time. They brought at least 3 dishes to wrong tables. We heard someone dropped dish(es) with a big noise in the kitchen. Even the quality of sushi was not good this time. The fish was totally not fresh and didn't taste almost at all. It's a fast food restaurant quality. I think this was our worst experience at a restaurant ever. Sometimes we get not-so-good service or they forget our order but I've never seen my husband so disappointed before. He is a sweet person and gives at least 20% tip even if they forget our order but this time, he only left 15% tip. But I understand that after seeing him waiting miserably for his drink for 20 mins trying to get attention from them without success. Yes, we just felt ignored and miserable. A waitress even got to the sushi bar and asked the chef in front of us whether he's thirsty and needed something to drink but my husband was totally left without any drink for too long. And for the first time, I heard my husband saying "I will never go back to the restaurant."
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