I went to this salon because it was right by my new house. I just got my whole face waxed. She came so close to my hairline she ripped out the hair on my head, left wax all over my face and scalp. I had to cut my hair to get the wax out. I have been getting waxed for years and this by far was the most painful. I couldn't understand anyone's broken English. I will never return ever again