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| - Full disclosure: I cannot attest to the quality of the haircuts here, as I couldn't get past the appalling customer service on the phone. Apparently they're great, according to the reviews here. But that's not what this is about.
After searching for barbers, I came across Adam Barbershop's website (through this Yelp page), where as of this writing, gave a number to book an appointment on the home page: "Walk-ins welcome, or call 416.505.7256 to book an appointment." So naturally, I called to book an appointment. A man picked up, and right as I was mid-sentence (as soon as I said "appointment") he interrupted with an abrasive "no, no, no, no, no. Walk in only." He sounded frustrated I dared mention the word. So, when I asked why there was a discrepancy between his word and the website's, he immediately became defensive and said "we can't change it. We tried to change it; walk-ins only. It's wrong." Then he started to aggressively ask if I can fix the website and change it, and even asked "what do you do for a living?". I assumed he knew I wasn't a website developer calling a barbershop just to fix their website, so I took it as sarcasm.
After an accusation that I told him he was a liar (absolutely not), he seemingly threw up his arms and in a very annoyed tone tried to accommodate my outrageous request for an appointment. Obviously, I no longer wanted to take my business there.
It's a shame, with all these great reviews for their haircuts, they extremely rudely threw aside a potential customer because of fair question about their appointments policy. And now I will never go here because of the sour taste they left me with as a first-time caller.
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