Agreed. This store is hit and miss. I also find that their sizing can be a bit all over the place ....sometimes a medium fits, sometimes it doesn't and they also have numerical sizes thrown into the mix making it hard to judge what to scoop up without trying everything on (and having to bring numerous options to the change room).
I find this place to always be a bit of a madhouse and their cash location is odd...deeper in the store rather than near the door. Their floor staff can also be hit and miss. Some are really friendly and helpful while others will bump into you aimlessly restocking items. Still, they do offer a lot of classic options that are well made and flattering.