| rev:text
| - My family and I have eaten here a few times. We feel that the food is adequate and return every now and again for a change of atmosphere from our regular restaurants.
Last night, we had a group in from out of town so thought we'd take them to Four Peaks. We called ahead and spoke to a gentleman who told us that "We are never busy on weekday afternoons during the summer" (Um, was he being sarcastic? He sounded sincere...) and that "There is a big parking lot that most people don't know about behind the restaurant and to the east." He also said that reservations were not necessary because they were not busy, nor did they expect to be.
We were surprised when we arrived and the "big parking lot" was actually very small and entirely occupied. In fact, it was so cramped that it required driving backward for a significant amount of time to exit because there was no room to turn around. The only parking we were able to find was probably 1/4 to 1/2 mile away down the street. Since I am hugely pregnant and my sister has a small baby and it was 113 degrees outside, our family members dropped us off in front of Four Peaks while they went to park the car so that we would not have to walk in the heat.
When we approached the hostess (who, by the way, is located outdoors), we had to wade through a decently-sized crowd (also waiting for tables). We were told that "until the majority of the party arrived, we could not put our name on the list." In a normal restaurant, this would only seem fair because customers can sit or stand in an air conditioned building. However, we were only 1 person short of having the majority of our party there and that person was parking the car. The only reason he was not there yet was because this facility does not bother to provide its customers with a place to park their vehicles. Having lived in the DC area for the last 6 years, I can say that this is to be expected in a big city but in Arizona, it is unacceptable to me. Most every other business has to pay for/provide parking for their customers. What makes Four Peaks so special?
My mom asked how long the wait would be. "We cannot tell you until the majority of your party is here." Based on their silly little policy, I guess this would make sense. She asked, "If the person is here within 5 minutes, how long would the wait be?" We were told 25-30 minutes... which is far from what we were told when we called ahead. Given, I understand it would have been impossible for the man we spoke with 30 minutes earlier to predict a massive influx of customers immediately before we arrived but at the same time, it does seem a little more than ironic that this would happen on this very day within 30 minutes of our telephone call. I can only deduce that he was being dishonest.
My mom asked if we could wait somewhere with air conditioning since we were there with a pregnant person and a baby. The hostess pointed to the bar area, which was not an option for us because we were there with two minors. So, basically, we were given two options: stand outside in 113 degree weather and no shade with a pregnant lady and a baby for 25-30 minutes, or leave. We chose to leave.
Unfortunately, since parking was such a nightmare, it took us some time to reconnect with the person who drove as well as with the other two vehicles in our party that were just arriving. It was a serious mess. Had it not been so terribly hot, it would have just been inconvenient. Factor in the heat and it became a health hazard.
A little customer service goes a long way.
We will not return.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)