Dan was the nicest guy! Conversed for about 5 Minutes and then he was right to work. By the time I came back (20 minutes later), my knives were neatly wrapped and packaged ready to go. He is passionate about what he does and it shows in his work. My knives are better than they were when I got them and my wife and I are ready for Thanksgiving! He also hand crafts his own line of knives which were beautiful. I'd like to buy them for myself and a friend who is a chef. He uses top of the line materials to ensure a great experience. Quality work for a great price!