As other reviewers have said, we only go here for the food. It's a bit expensive and the customer service has a lot to be desired. The food is delicious, but they will definitely nickel and dime you. We were ordering for my father in law, and he decided he wanted an extra Katsu sauce. Typically it is a .25 charge, which is definitely not a lot, but when we already waited 20 min for our food, I think it's a bit ridiculous to ring that up. I know they have a business to run, but show a little appreciation for the $$ we just dropped and the time we waited for an establishment that is supposed to provide food in a minimal amount of time. We'll just remember to have an extra quarter in our pocket in case anyone has last minute requests, so our card doesn't have to be charged again.