| rev:text
| - It's a good thing the cake was delicious because I was very disappointed with the service.
For starters, I took the time to try and place the order online, thought all of the options to customize the cake were nice. It turned out to be wasted time as when I tried to checkout my card came back with an error, nothing wrong with the card but I tried a different one and still no success. At this point, I knew there was something wrong with their website and would need to call, oh the drag!
So I called and already knew what I wanted, explained my wants in detail. I wanted the custom message to say "Happy 25th birthday Maricela!" Spelled out the name a few times to make sure it was correct. I let her know I needed five balloons, two white, two lavender and I mentioned how I had seen a pinkish color online but didn't remember the name of it, described it as a "rose gold."
Well, I just got plain gold which threw off the color scheme. I'll take the blame for this as I wasn't specific with the name of the color, but why have all these customization options online and when I call no one knows what I am talking about since I wasn't even offered balloons or a custom message, I had to ask about it.
Two days later I sent my bf to get the cake, he didn't know I ordered balloons so he didn't think anything of it when he didn't receive them! We were short on time that morning so the fact he had to go back to get the balloons was very inconvenient. But more than inconvenient it was upsetting how the balloons were paid for but not delivered at the time of pickup. If you are going to require payment in advance, you have to make sure people get what they ordered in one trip. Specially something like a cake / balloon order, I paid for the balloons because I thought it would be one less thing to worry about on the day of the birthday party, turned out to be a road bump instead.
It was finally time to cut the cake and what do I find? Another surprise! My custom message was nowhere to be found! Why did I waste my time spelling things out if no one cares?
I would've noticed all of these things and maybe gotten it fixed had I been the one to pick up the order. Truth be told, a reputable business will make sure an order is correct regardless of who picks it up, specially if it is already paid for.
The fact that there are even pick up times is pretty absurd as my balloons were not even thought of when my bf showed up at the scheduled pickup time.
The actual cake? It was good which is why three stars. The frosting was to die for and everyone loved it!
Would I shop here again? Maybe if I am in the vicinity with a sweet tooth but not if I need things done right for an event.
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