I was contacted by Jill to talk about my experience. She asked me to go into detail as to what happened so she could better explain their packages and different levels. After speaking with her for a little while I decided to take her up on her offer and give them another try. She explained that employees were new and there were different types of membership packages a new clients could get. I've been going back for over a week now and am completely satisfied. I'm glad the business reached out to me so I could give them a try. I can say with confidence that I do recommend this business if you're looking for a great 10. The beds are wonderful and they offer upgrades every Tuesday for a smokin deal.