Well when the door goes it really goes. I've used these guys for spring replacements but when the original door needed to go there was just one call. The process was easy, the installation was awesome. They even got us a new track drive for the opener I bought. As a contractor I was very pleased with the entire installation. They don't want customers they want friends! I was also pleasantly surprised when the door we agreed upon was not in stock. Their wholesale supplier upgraded us to a new insulated door. And honestly if I was to do it all over again I would request the insulated door. Just Wow us all I can say. Thanks guys!