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  • A friend convinced me to visit Bite Labs with her, because the products and service were "fabulous". I'm going to assume customer service is hit-and-miss at this establishment. We looked at the displayed lipsticks, and approached the woman behind the counter with a few questions. They remained unanswered. She informed us we were in the "self-serve" section, and would have to book an appointment if we wanted personalized service. Another sales person appeared and said she could sanitize one or two of the stock lipsticks for us to try, if we brought them to the counter. No, they couldn't help us make a choice, and no, they didn't have samples. It should be noted the two sales people were clearly doing nothing in a virtually empty store, so there was really no reason I can see for choosing to be unhelpful, elitist and dismissive. Perhaps as some of the positive reviewers have stated, the expensive, private appointments are so spectacular that excessive standing, waiting, and questionable customer service are worth it. I just thought I might purchase a new lipstick. Clearly, I'm not their target audience.
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