We received a to go order for a smokehouse burger and we both ordered them Medium rare. When I bit into my burger it was well done and with the wrong cheese on it which lead me to believe the cook mixed up the patties during the cooking process. When I called and spoke with the manager on the phone he was the kindest and coolest person to me. He stated he was sorry and that he'd start the new one for me. It turns out he went back in the kitchen and cooked my burger to perfection. Thanks Brian for the great customer service. We will definitely be back for more of your awesome menu. The way you treated me as a customer and just another bitchy customer trying to get free food. My burger that was messed up was politely returned with a few bites nibbled out of it. The Fries were mostly demolished per my urge for hunger was so great at the time. Keep up the good work~!