Thanks to Lenny for reading my review and handling the situation properly. The employee in question in my review was "having a bad day" and was going to quit the company soon. It is as good as an explanation as possible and he also added to his apology by offering me a $10 gift card, which I picked up at the store recently. Now, if they would just start carrying all the Captain Black cigar flavors again, things would be great. Either way, it is always good to be validated.