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| - OK, so this WAS my favorite restaurant in Vegas. Now? Not so much. I just went here with a friend - we were looking forward to a great experience. Not so this time. The service was the worst I've ever experienced. The food - some good, some bad. On service I would give this 1 star, but the food saved it.
We started with the stuffed portabello appetizer - pretty good. I ordered a salad and my friend ordered the lobster bisque. The lobster bisque was horrible! Instead of a subtle lobster flavor it had a fowl fishy smell with a sharp metallic after-taste. We sat and waited for our waiter to come by and check on us so we could return the soup - he completely ignored us. I was confident he would return to at least offer some fresh pepper for my salad. I was wrong. The pepper grinder made it to other tables from other waiters, but our guy just kept returning to the bar to check the hockey score, and disappeared in the back room. At one point I thought I caught his eye as I was trying to wave him down, but he turned around and went to another table. Seriously, how can you just drop food in front of people and not ever go back to see if they need anything - fresh pepper, or whatever. Finally he came by to see if we were done eating, and at that point I told him that the soup was inedible, and he took it away with no apologies. When the manager came by, I told the manager the same, and I got "we're looking into it" back. We're looking into it? What the heck does that mean?
Now, the entrees came and they were good. I had a steak and my friend had the Chicken Kiev. Quite tasty. But then I was surprised that the waiter didn't come back to check on us. The manager did, which was nice. The waiter came by when we were done.
Kudos to the restaurant for a good appetizer and entrees, but shame on them for such horrible service. Will I go back? Hmmm...maybe after a while. I'll give them some time to fix their service, because this used to be one of my favorite restaurants in Vegas (I previously gave them 5 stars) and it would be a pity never to go back. But for now I'm still shocked at the horrible service.
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